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The Hemisphere

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4.9

based on 2 Reviews

3 The Hemisphere Jobs

Asstt. Manager or Manager - CRM

The Hemisphere

4.9

based on 2 Reviews

4-6 years

Surat

1 vacancy

Asstt. Manager or Manager - CRM

The Hemisphere

posted 10d ago

Job Role Insights

Key skills for the job

Digital Marketing Customer Service Salesforce Hospital Administration Talent Acquisition Relationship Management

+ 9 more

Job Description

The Hemisphere is looking for Asstt. Manager or Manager - CRM to join our dynamic team and embark on a rewarding career journey

CRM Strategy Development: Developing and implementing a CRM strategy aligned with the organization's business objectives
The CRM Manager identifies key customer segments, defines customer engagement goals, and establishes strategies for acquiring, retaining, and growing customer relationships
CRM System Administration: Managing and maintaining the CRM system and associated tools
This includes configuring the system, ensuring data accuracy and integrity, managing user access and permissions, and troubleshooting system issues
The CRM Manager collaborates with IT teams or CRM vendors to ensure the smooth operation of the CRM system
Customer Data Management: Overseeing the management and organization of customer data within the CRM system
The CRM Manager ensures the accuracy, completeness, and consistency of customer data, and implements data governance practices to maintain data quality and privacy
Customer Segmentation and Targeting: Analyzing customer data to identify different customer segments and develop targeted marketing and sales strategies
The CRM Manager collaborates with marketing and sales teams to create personalized campaigns, offers, and communication tailored to specific customer segments
Customer Engagement and Experience: Designing and implementing customer engagement initiatives to enhance the overall customer experience
The CRM Manager develops and manages customer touchpoints across various channels, such as email, social media, and websites, and leverages the CRM system to track and measure customer interactions and satisfaction
Performance Analysis and Reporting: Analyzing CRM data and generating reports to evaluate the effectiveness of CRM strategies and initiatives
The CRM Manager tracks key performance indicators (KPIs), such as customer acquisition, retention rates, sales conversion rates, and customer lifetime value
They provide insights and recommendations based on data analysis to improve CRM effectiveness