Guest Relation Executive

About Us:
The Guardians mark the coming together of the best of minds from the Indian real estate industry,a set of professionals who have played diverse roles across their careers. Their collective experience spans over 7 decades and extends to a pan India portfolio of the best of both regional and national real estate brands. The team has till date sold over 78 lakh sq. Ft. of projects in both residential and commercial real estate categories. Their success-proven over time has further accrued them incremental projects worth INR 72,000+ crores and an inventory of INR 12,800+ crores to be sold in the next 3 years. The organization is today one of the leading real estate consultancies & advisory firms in the city. With an enviable portfolio matched by very few of their competitors, The Guardians real Estate Advisory today has evolved amongst the fastest-growing organizations in real estate.

Designation: Guest Relation Executive
Scope of the role:
A Guest Relations Executive is responsible for ensuring guests have an exceptional experience from arrival to departure. This role involves welcoming guests, addressing their inquiries, and resolving any issues promptly to enhance satisfaction and loyalty.
Key Responsibilities:
1. Guest Interaction & Customer Relations:
• Welcome and greet all guests warmly upon arrival and ensure a smooth check-in and
check-out process.
• Provide personalized service by addressing guests by name and understanding their preferences.
• Managing footfall and customer wait time, and being responsible for overall customer experience
• Provide guests with accurate information about the property and services.
2. Complaint Resolution:
• Address and resolve initial level guest complaints effectively, ensuring a satisfactory resolution.
• Escalate issues to the appropriate department or manager when necessary.
• Assist in investigating tagging and clash issues as and when found necessary.
3. Communication, Form filling & Reports:
• Act as a liaison between guests and various departments to ensure seamless service delivery.
• Maintain clear and professional communication at all times.
• CIF form filling and updating data on SFDC.
• Sending daily reports as required by various teams.

• Assisting in Site engagement activities: CP Meets, Project Launch, Fun Fair, Mela etc.
  4. Feedback Management
  • Collect and analyze guest feedback to identify areas for improvement.
  • Suggest service enhancements based on guest preferences and complaints.
  5. Administrative Duties:
  • Maintain accurate records of guest interactions, preferences, and concerns.
  • Supervising hygiene of washrooms/ show flats/ reception/ and any other area that is within the Sales Office premises
  • All office boys/housekeeping staff will have to be managed by the GREs to ensure proper hygiene at sites
  • Coordinate with the Pantry staff and arranging refreshments for the guests
  Desired Candidate Should Have:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multitasking abilities.
  • Ability to handle a variety of tasks and adapt to changing priorities.
  Website: https://theguardiansindia.com/
  Does the role excite you...?? Apply Now...!!