Hostess

Position Title: Guest Service Associate - F&B Service (Hostess)

Grade: S - III

Department: F&B Service

Responsible to: Restaurant Manager

Job Summary:

The Guest Service Associate - F&B Service (Hostess) is responsible for maintaining the highest standards in guest handling, striving for the development of sales and clientele in the restaurant. Reporting to the Senior Captain, the Hostess ensures adherence to pre decided Standard Operating Procedures, contributing to a positive and welcoming atmosphere.

Established Duties:

1. Adhere to the rules and regulations of the hotel.
2. Uphold the mission statement of the establishment.
3. Receive and seat guests in a professional manner.
4. Ensure the presentation of clean and presentable menus to guests.
5. Reserve tables based on guest preferences.
6. Assist team members as needed.
7. Maintain proper records of restaurant bookings.
8. Engage in suggestive selling to encourage upselling.
9. Take orders according to established standards.
10. Cooperate with other restaurant service personnel for overall operational efficiency, including proper reservation maintenance and table allocations.

The Hostess plays a key role in creating a positive and enjoyable dining experience for guests, contributing to the overall success of the restaurant. The position requires a commitment to service excellence and effective communication with both guests and team members.