GSA/Sr. GSA F&B Service

Position Title: Senior Steward - F&B Service
Grade: S-2
Department: F&B Service
Responsible To: F&B Manager, Deputy F&B Manager, Senior Manager, Outlet Manager

Job Summary: Reporting to the Senior Captain/Captain, the Senior Steward in F&B Service plays a pivotal role in ensuring guest satisfaction through the execution of assigned activities. This position involves adhering to hotel rules and regulations, maintaining a professional appearance, and delivering excellent service during meal periods. The Senior Steward is responsible for table arrangements, food order assembly, and maintaining cleanliness to uphold high levels of guest satisfaction.

Established Duties:

1. Adhere to hotel rules and regulations and align with the hotels mission statement.
2. Maintain a professional appearance in accordance with established standards.
3. Assist guests in seating according to specified standards.
4. Arrange tables to accommodate the correct number of guests.
5. Assemble and deliver food orders promptly and accurately.
6. Maintain clean and tidy tables after the main course, ensuring a pleasant dining environment.
7. Ensure and uphold a high level of guest satisfaction throughout the dining experience.
8. Execute all serving activities within prescribed time limits.
9. Address guest needs and requests promptly and courteously.
10. Anticipate and strive to meet guest preferences, approaching them according to their mood.
11. Shoulder responsibility for the meal period, contributing to smooth operations.
12. Continuously work towards maintaining a high level of guest satisfaction.

This role requires a keen understanding of hospitality, excellent communication skills, and the ability to adapt to various guest preferences and moods. The Senior Steward contributes significantly to the overall positive guest experience and upholds the standards of the F&B service department.