BMC Helix Technical Specialist - CMDB

Location : Bangalore, India

Experience Required : 8 to 12 years

Job Description

We are seeking an experiencedBMC Helix Technical Specialistto join our team in Bengaluru.

- The ideal candidate will have 8-12 years of hands-on experience in BMC Helix ITSM administration, development, integration, and implementation.

- Strong knowledge of ITIL, BMC Remedy, ITSM, BMC Helix ITSM, MyIT, BMC Helix Smart IT, DWPC, DWPA, BMC Helix Innovation Studio, CMDB development, integration, and automation is essential.

Key Responsibilities :

- Develop and implement BMC Helix components such as ITSM, Smart IT, and Innovation Studio

- Provide technical assistance and handle incident tickets

- Customize workflows and provide creative solutions to resolve business problems based on system capability, process gaps (ITSM/ITIL), and customer requirements

- Integrate BMC Helix with other enterprise systems and automate processes

- Administer and maintain the BMC Helix environment, including CMDB, incident, problem, and change management

- Collaborate with cross-functional teams to ensure seamless delivery of IT services

- Provide technical expertise and guidance to junior team members

Required Skills and Experience :

- 8-12 years of experience in BMC Helix ITSM administration, development, integration, and implementation

- Proficient in ITIL, BMC Remedy, ITSM, BMC Helix ITSM, MyIT, BMC Helix Smart IT, DWPC, DWPA, BMC Helix Innovation Studio

- Strong understanding of CMDB development, integration, and automation

- Excellent problem-solving and troubleshooting skills

- Experience in integrating BMC Helix with other enterprise systems

- Ability to work in a fast-paced, agile environment and deliver high-quality solutions

- Strong communication and collaboration skills