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Tetra Pak

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4.2

based on 347 Reviews

33 Tetra Pak Jobs

Business Expert

Tetra Pak India Pvt. Ltd

4.2

based on 347 Reviews

3-8 years

Pune

1 vacancy

Business Expert

Tetra Pak

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Google Analytics CRM Customer Management Web Analytics Continuous Improvement

+ 3 more

Job Description

Drive Sales and Customer Management (S&CM) process excellence, governance and maturity by building capability, adoption of tools & reports in frontline roles.

What you will do

Drive S&CM Process Governance & Maturity in the market:

Support S&CM Market process driver in being the voice of S&CM in the market leadership team (MLT)

Drive focus on building S&CM process, capability, tools & data by setting ambitions linked to market needs, agreed action plan & milestone review (lead/ lag indicator)

Define & follow up on annual target for each process KPIs and proactively drive awareness in MLT and agree on actions for improvement

Build frontline capability and be first line of support for end-users:

Be the local center of excellence for assigned sales processes vis Account Planning & Management, Value Selling, Customer Experience, Sales forecasting, Smart Sales and/ or coordination for B2Bi, credit management and collection etc

Drive adoption of process, tools and report by training and supporting the end-users

Drive cadence and regular follow up on process deliverables, agreed action plan and documentation of the same, when required

Best practice sharing with the global network and bringing the good practices to local markets

Drive Improvements - local and global rollouts

Be the voice of market in the global S&CM process network

Lead implementation, training and communication of new/ changes related to S&CM processes in the market

Coordinate raising and closure of tickets related to sales processes, tools, data etc

Conduct maturity assessment, align with central team on gaps and improvement actions and end-user training support, where required

Collect end-user feedback and channelise continuous improvement requirements to the central S&CM process team

Improve Master Data Quality:

Be responsible for timely entry of data into the respective tools/ platforms and coordination of mass uploads

Continuously drive data quality improvement across 3 businesses L/ D

We believe you have

Min 3 years of experience. Good understanding of Sales-And-Customer Management process.

Very good knowledge of Sales-And-Customer Management systems and master data (mainly SAP, CX master data app, CRM), ability and willingness to work with data maintenance, understanding of sales forecasting and pricing maintenance, ability to work with IT team.