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Customer Support Intern
Testbook.com
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The Customer Support Intern will be responsible for receiving,
- investigating, and responding to all customer inquiries regarding
- the products and services. The Customer Support Intern will
- troubleshoot and coordinate with various internal departments to
- resolve problems.
Responsibilities:
- Interact with customers by phone, e-mail, or online chat
- concerning various care issues.
- Provide hands-on support for customer care initiatives such as
- automated provisioning, online billing, order tracking, and detailed
- account management.
- Solicit cross-selling and up-selling opportunities within the
- customer care experience.
- Tracking and reporting relevant customer care performance
- metrics.
- Capturing and applying customer feedback.
Employment Type: Full Time, Permanent
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People are getting interviews at Testbook.com through
People are getting interviews through
(based on 60 Testbook.com interviews)
Job Portal
Company Website
Referral
Walkin
44%
33%
5%
5%
13% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Testbook.com are saying
What Testbook.com employees are saying about work life
based on 543 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Testbook.com Benefits
Work From Home 
Job Training 
Soft Skill Training 
Team Outings 
Education Assistance 
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