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7 Terracle Jobs
IT Support Specialist
Terracle
posted 13hr ago
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Key skills for the job
Job Description
We are looking for an IT Support Specialist to join our team.
Key Responsibilities:
- Technical Support: Provide day-to-day IT support for employees, resolving hardware, software, and network issues promptly.
- System Setup & Maintenance: Set up laptops, desktops, and other devices for new hires and maintain existing systems for optimal performance.
- Office Infrastructure: Manage IT equipment, video conferencing, printer, and networking solutions for in-person office (Singapore), ensuring smooth connectivity and availability of resources.
- Remote Support: Assist remote employees with VPN access, cloud tools, and collaboration platforms such as Zoom, Slack, and Google Workspace.
- Cybersecurity: Ensure all systems adhere to company security protocols, including antivirus, software updates, and secure password policies.
- Compliance Management: Oversee compliance management using Vanta to ensure the organization meets and maintains certifications such as SOC 2, ISO 27001. Continuously monitor security controls, enforce company policies, and uphold security standards to safeguard sensitive data and maintain regulatory compliance across all departments."
- Software Management: Oversee license renewals, software updates, and subscriptions for all essential tools.
- Inventory Management: Track and manage IT equipment inventory, including laptops, peripherals, and other hardware.
- Vendor Coordination: Liaise with external vendors for hardware procurement, repairs, and offboard asset co-ordination and other IT-related services.
- Process Documentation: Create and maintain IT support documentation, including FAQs and troubleshooting guides.
Qualifications:
- Proven experience of at least 3 years in IT helpdesk or a similar role, preferably in a startup environment.
- Strong knowledge of macOS, Windows, and Linux operating systems.
- Familiarity with technical trouble-shooting for collaboration tools like Google Workspace, Slack, and Zoom.
- Basic understanding of networking concepts and protocols (Wi-Fi, VPN, firewalls, IP addressing, subnetting).
- Experience with device management tools (e.g., MDM solutions).
- Knowledge of cybersecurity best practices.
- Solid communication and problem-solving skills with strong customer orientation.
- Ability to prioritize and multitask in a fast-paced environment.
Preferred Skills:
- Experience in supporting cloud-based tools and SaaS platforms.
- Familiarity with ticketing systems for IT support (ideally Linear).
- Basic scripting or automation skills for IT processes.
- Prior experience in startups and working with remote teams.
- Comfortable with change and ambiguity.
Employment Type: Full Time, Permanent
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