Business Analyst

We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining business requirements, documenting processes and determining solutions for driving accomplishment of business objectives.

Responsibilities

• Collaborating with product team to define product features and specifications

• Working closely with sales team in pre-sales initiatives like RFPs and customer demos

• Coaching and training internal and external teams on the product features and use cases

• Performing competitive analysis and developing deeper understanding of the market

• Validating requirements with stakeholders including customers, sales, engineering, product team and defining specifications

• Coming up with detailed mockups and UI requirements in alignment with the product

• Working with marketing team to run through features and assisting in go-to-market planning

• Creating knowledge base articles for product features in simple language for end user understanding

• Performing quick user testing on features for validation

Requirements

• Proven experience in business analysis, at least 2 years in a technology based B2B product company

• Exceptional written and verbal communication skills including strong technical writing skills

• Analytical and detail oriented thought process

• Strong project management skills

• Experience working with Balsamiq, Photoshop or equivalent tools for generating mock-ups and illustrations of the product

• Ability to set up and configure software for customers when they are on board, with or without customisations

• Development or Quality Assurance experience in a cloud based product company (optional)

• Experience working in customer support domain (optional)