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3 Teleperformance Customer Service Jobs

Work From Home_Customer Service

0-3 years

₹ 1.5 - 2.5L/yr

India

100 vacancies

Work From Home_Customer Service

Teleperformance

posted 1d ago

Job Description

Roles and Responsibilities

  • Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
  • Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require technical assistance.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-3 years of experience in BPO/customer service industry.
  • Excellent communication skills in English language (written & verbal).
  • Strong management skills with ability to work independently from home.
  • Ability to multitask effectively while maintaining attention to detail.
  • Proficiency in using technology-based tools for communication and data entry.

Job Details

  • Blended Process
  • 24*7 Rotational Shifts
  • shift: 9hrs (including 1hr break)
  • Salary: CTC: 20,000 | InHand: 16,000
  • Candidate must have laptop/Computer, USB port Headset, Wifi setup

Point of Contact: HR Manisha


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service roles with real interview advice

What Customer Service at Teleperformance are saying

4.0
 Rating based on 34 Customer Service reviews

Likes

Company policy & promises.

  • Salary - Good
  • +1 more
Dislikes

No one follows policy.

  • Promotions - Bad
  • +1 more
Read 34 Customer Service reviews

Customer Service salary at Teleperformance

reported by 100 employees
Lock Unlock
₹0.7 L/yr - ₹5 L/yr
25% less than the average Customer Service Salary in India
View more details

What Teleperformance employees are saying about work life

based on 30k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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