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26 Teleperformance Jobs in New Delhi

Customer Service Associate - Chat

0-5 years

₹ 1.1 - 5.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Service Associate - Chat

Teleperformance

posted 1d ago

Job Description


  • Delivery
    Chat Service
    Proactively keeps up to date on new procedures.
    Complete understanding of the platform and sensitive towards customer resolution
    Complete ability and empowerment to provide end to end resolution (including online and offline if required)
    Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests
  • Design
    Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly
  • Outcomes
    To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
  • Communication
    Proven ability to communicate with customers
    Stay closely involved with operations
Main Job Requirements:
Education
  • Graduate from any recognized university.
Work Experience
  • Freshers
  • Understanding & Knowledge of Voice & Non-Voice Customer Service
Technical Skills:
  • Knowledge of MS Office
Competencies and Specific Skills:
  • Knowledge of MS Office
  • Communication Skill (Oral and Written)
  • Problem Solving Skills
  • Social Media Knowledge
  • Interpersonal Skills
  • Creativity

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Customer Service Associate roles with real interview advice

Top Teleperformance Customer Service Associate Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. What is the important part of appology to the customer?
Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
View all 33 questions

What people at Teleperformance are saying

3.4
 Rating based on 1.9k Customer Service Associate reviews

Likes

I like the traning period , which I spend my time with my colleagues they were very helpfull and I like the environment.

Dislikes

I dislike the cafeteria the food item was very expensive, I dislike my Team leader he was helpless the working pressure and much more

  • Salary - Poor
  • +6 more
Read 1.9k Customer Service Associate reviews

Customer Service Associate salary at Teleperformance

reported by 6.1k employees
Lock Unlock
₹0.9 L/yr - ₹4.2 L/yr
5% less than the average Customer Service Associate Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.9k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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