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1 Delhi Press Telecaller Job

Telecaller Champak Magazine

1-6 years

New Delhi

1 vacancy

Telecaller Champak Magazine

Delhi Press

posted 4mon ago

Job Description

We are looking for a motivated and dynamic Telecaller to join our team at Champak Magazine. The primary responsibility of this role is to engage with customers over the phone to handle subscription renewals, resolve queries, and promote new subscription plans. The ideal candidate will have excellent communication skills, a customer-first attitude, and a flair for sales.
 
Key Responsibilities
  • Make outbound calls to customers to remind them about subscription renewals and encourage renewals.
  • Handle inbound calls, resolving customer queries and providing information about Champak Magazines subscription plans.
  • Maintain an updated database of customer information and track interactions in the CRM system.
  • Promote new subscription offers and upsell additional products when relevant.
  • Follow up with potential leads to convert them into subscribers.
  • Address customer complaints or issues promptly and escalate as necessary.
  • Provide feedback from customers to the management team for continuous improvement.
Requirements
  • Education: Minimum Higher Secondary certification/Graduate in any stream.
    • Prior 1 year experience in telecalling, customer service, or sales is preferred.
    • Freshers with excellent communication skills are welcome to apply.
    Skills:
    • Proficient in Hindi, English.
    • Strong communication and interpersonal skills.
    • Ability to multitask and handle customer objections with patience.
    • Fondness for childrens literature and an understanding of its appeal.
    • Basic computer knowledge (MS Office and CRM tools).
    • Friendly and customer-focused attitude.
    What We Offer
  • Competitive salary and performance-based incentives.
  • Opportunity to work with an iconic brand in childrens literature.
  • Supportive work environment

  • Employment Type: Full Time, Permanent

    Read full job description

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    What Telecaller at Delhi Press are saying

    Telecaller salary at Delhi Press

    reported by 3 employees
    ₹0.2 L/yr - ₹0.2 L/yr
    92% less than the average Telecaller Salary in India
    View more details

    What Delhi Press employees are saying about work life

    based on 44 employees
    73%
    88%
    43%
    100%
    Strict timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Delhi Press Benefits

    Soft Skill Training
    Team Outings
    Free Transport
    Child care
    Cafeteria
    Work From Home +6 more
    View more benefits

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    Telecaller Champak Magazine

    1-6 Yrs

    New Delhi

    4mon ago·via naukri.com
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