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3 TekFriday Processing Solutions Jobs

Collections-Team Lead

2-4 years

Hyderabad / Secunderabad

1 vacancy

Collections-Team Lead

TekFriday Processing Solutions

posted 19d ago

Job Role Insights

Flexible timing

Job Description

Job Summary: The Team Lead - Collections will be responsible for managing a team of collections agents in a financial institution (NBFC or Bank). The role involves overseeing the daily operations of the collections process, ensuring the timely recovery of outstanding debts, and maintaining compliance with regulatory standards. The ideal candidate will have experience in managing collections teams, with a strong understanding of collections strategies, debt recovery laws, and customer relations.


Key Responsibilities:

  • Lead, supervise, and mentor a team of collections agents to achieve monthly and quarterly collections targets.
  • Develop and implement effective collections strategies to recover overdue loans and manage delinquent accounts.
  • Monitor team performance, track key performance indicators (KPIs), and provide regular feedback and coaching.
  • Conduct performance reviews and manage training and development plans for team members.
  • Ensure adherence to all internal policies, regulatory requirements, and legal guidelines related to debt recovery.
  • Handle escalated cases and complex collections situations, liaising with clients, internal stakeholders, and legal teams when necessary.
  • Generate and analyze reports on collections performance, outstanding balances, and recovery rates.
  • Maintain positive relationships with customers to encourage timely repayment and prevent further delinquencies.
  • Implement and monitor compliance with Debt Recovery Agents (DRA) guidelines and regulations.
  • Collaborate with the legal and compliance teams to ensure adherence to debt recovery laws.

Skills & Qualifications:

  • Bachelors degree
  • Proven experience in a collections or debt recovery role, with at least 2-3 years in a leadership position.
  • In-depth knowledge of collections strategies, debt recovery processes, and relevant regulations (e.g., RBI guidelines, DRA regulations).
  • DRA Certification preferred (Debt Recovery Agent).
  • Strong leadership, communication, and team management skills.
  • Excellent problem-solving abilities and customer-oriented approach.
  • Ability to handle difficult customer conversations and resolve conflicts.
  • Proficiency in MS Office tools and collections management software.
  • Knowledge of banking products, NBFC operations, and credit management.


Employment Type: Full Time, Permanent

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What people at TekFriday Processing Solutions are saying

4.0
 Rating based on 1 Team Lead review

Likes

Promotion/ appraisal, salary on time

  • Salary - Good
  • +3 more
Dislikes

Internal politics, pressure

Read 1 Team Lead review

Team Lead salary at TekFriday Processing Solutions

reported by 5 employees with 2-6 years exp.
₹3 L/yr - ₹5 L/yr
57% less than the average Team Lead Salary in India
View more details

What TekFriday Processing Solutions employees are saying about work life

based on 91 employees
67%
71%
74%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

TekFriday Processing Solutions Benefits

Team Outings
Work From Home
Health Insurance
Free Transport
Job Training
Cafeteria +6 more
View more benefits

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