State Head Collections

Job Title: State Head

Job Summary:

We are seeking a highly motivated and skilled individual to join our team as a State Head NPA Resolution Role. The primary responsibility of this role is to efficiently collect outstanding loan amounts from customers who have defaulted on their loans. The State Head should have excellent communication and negotiation skills, a strong understanding of the collections process, and the ability to perform under pressure to meet collection targets and generate profit for company.

Responsibilities:

- Responsible for throughout Collection process deliveries and improvements from Team members across pan India.

- Handle a team of minimum 15 Field Officers location wise.

- To transit & stabilize business processes

- To Train & motivate team.

- Ensuring smooth functioning of the business as per the SLA terms & conditions

- Managing the profitability of the business as per revenue target

Requirements:

- Education Qualification: Graduate & above

- Previous experience in collections or a similar role, preferably in the banking or financial services industry, 5+ years required in similar process.

- Overall P&L understanding to run the business

- Communication Skills should fluent

- Strong communication and negotiation skills

- People Management skills

- Ability to work independently and under pressure to meet collection targets

- Comfortable with MS office

- Excellent problem-solving and decision-making abilities

- Proficient in using collections LMS software and Microsoft Office applications

- Knowledge of relevant laws, regulations, and best practices in collections

- Ability to maintain confidentiality and handle sensitive customer information with care