Client Facing Technical Support Developer

Responsibilities

In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within WebSphere Application Runtimes spanning multiple operating systems, virtual, and cloud.

You are highly motivated and have a passion for technology.

You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.

You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues.

You have a basic understanding of software development and programming languages.

Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.

Required education
Bachelor's Degree

Required technical and professional expertise

Knowledge of Java

WebSphere administration and/or support skills

Experience in Distributed/UNIX/Linux operating systems

English language skills

Communication and client focused skills be able to understand customer problems and articulate complex issues

Ability to troubleshoot and identify the root cause of issues

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.