Client Facing Technical Support Developer

Responsibilities

In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within IBM Automation spanning multiple operating systems, virtual, and cloud, specifically supporting WebSphere Application Server, WebSphere Liberty, and others in this application portfolio.

You are highly motivated and have a passion for technology.

You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.

You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues.

You have basic understanding of software development and programming languages.

Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

Experienced Java skills

English language skills

WebSphere administration and/or support skills

Experience in Distributed/UNIX/Linux operating systems

Ability to troubleshoot and identify the root cause of issues

Communication and customer focus skills be able to understand customer problems and articulate complex problems

Preferred technical and professional experience

Scripting skills, such as Perl, Ruby, Python

Basic skills in database administration

Knowledge in XML technologies

Experience any of the following (Development, Devops, Support)