Business Operations Manager

Hello Applicants

Looking for job change.................................!!1

Kindly send me your CV on snehag@techved.com

Job Description: Business Operations Manager

Position: Business Operations

Location: [Goregoan East Mumbai

Department: Operations

Experience- 3+ yrs

Role & responsibilities

Key Responsibilities:

Business Process Implementation & Improvement:

Develop, implement, and optimize business processes to enhance operational efficiency and effectiveness.

Identify areas for process improvement and drive initiatives to achieve organizational goals.

Implement changes and measure the impact of process improvements.

Collaborate with the Learning & Development (L&D) and HR departments regarding training, administration, and hiring new staff.

Cross-Functional Collaboration:

Work closely with Business Team, Pre-Sales, Inside Sales, HR, Accounts, Talent Acquisition, and IT to ensure alignment and support for business operations.

Collaborate with different teams within the organization, such as consultants, sales, marketing, and IT, HR, etc., to ensure smooth operations and effective communication.

Facilitate cross-functional meetings to achieve company goals.

Facilitate effective communication and collaboration between teams to drive business success.

Training & Succession Planning:

Design and deliver training programs to enhance team capabilities and knowledge.

Develop succession planning strategies to ensure business continuity and talent development.

Identify training needs and facilitate appropriate training.

CRM & Lead Tracking:

Implement and manage a CRM system to track and manage client interactions, leads, and opportunities with the Business & Inside Sales team.

Train and support team members in using the CRM effectively to enhance client relationships and sales efforts.

Monitor and analyse CRM data to identify trends and opportunities for business growth.

Monitor and report on lead conversion rates and the effectiveness of lead generation efforts.

Capacity Planning & Workforce Management:

Oversee capacity planning to ensure adequate resources for business operations.

Manage the onboarding process for new hires, including induction programs and orientation.

Coordinate exit management processes to ensure smooth transitions and knowledge transfer.

Ensure the company's resources have the capacity to work across different functions.

Overcome resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc.; inform senior management of any issues related to the inability to meet clients' needs due to resourcing.

SOP Development.

Preferred candidate profile

Any Graduates

Perks and benefits

Tea and coffee

Thanks, and regards,

Sneha Gade,

Executive TA.