Professional Services Consultant

Cyara is looking for Professional Services Consultant to join our dynamic team and embark on a rewarding career journey

• Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment.
• Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
• Manage timelines and deliverables to ensure successful implementation within the agreed-upon scope, time, and budget.
• Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.
• Conduct functional testing and load testing using Cyara tools, to hand-hold customers and enable them to take over active use of testing tools.
• Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
• Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.
• Assist in the creation of project documentation, including functional specifications, user guides, and training materials.
• Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
• Identify opportunities for upselling or cross-selling additional services and products that could benefit the client s business.
• Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.

Lets talk about your skills/expertise:

Bachelor s degree in Computer Science, Information Technology, Business, or a related field.

5+ years of experience in a professional services, consulting, or implementation role.

Telecom experience strongly preferred, ideally within a SaaS or technology company.

Load test experience strongly preferred.

Strong technical skills, with experience in system configuration, software customization, and integration.

Project management experience, with the ability to manage multiple projects simultaneously and deliver results on time preferred.

Excellent communication and interpersonal skills, with the ability to explain complex concepts to both technical and non-technical audiences.

Experience with SaaS platforms, cloud technologies, and software implementation best practices.

Self-starter with high level of initiative and the ability to work independently and as part of a collaborative team in a fast-paced environment.

Strong problem-solving skills and a customer-centric mindset.

Willingness and ability to travel to client sites, as needed.