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3.7

based on 2.7k Reviews

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1 Birlasoft Technology Job

IT Platform Support

3-6 years

Pune

1 vacancy

IT Platform Support

Birlasoft

posted 19d ago

Job Description

IT Platform Support (L2 support)
Experience: 7+ years
  • Install OS patches, fix vulnerabilities.
  • Request server, backup and database (MS SQL Server, Oracle, PostgreSQL, MongoDB) according to the applications requirements
  • Setup all software and hardware assets in the CMDB of BMC
  • Request and setup of certificates
  • Request or installation of patches.
  • Define & setup access and permission and request AD groups for Authentication
  • Restore, increase CPU and RAM on the self-Service Porta
  • Identify the firewall needs of an application and request Firewall rulesets.
  • If it is reasonable for globally installed apps, define and request global FW policies for these FW rulesets.
  • Take the L2 tickets from Help Desk, fix the issue or define which L3 support needs to be involved into the troubleshooting.
  • Creation of Operational Manual for in scope applications, describing the duties of the different teams like server team, developers, database team and even the business etc.
  • All aspects to run applications in a professional mode according to ITIL standard processes.
  • Write standard operating procedures for extended support teams as well as end-user facing self-service support documents
  • Support the operational readiness approval process by providing information about the used infrastructure.
Ticket handling, Incident solving and Root cause analysis and problem management

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Birlasoft through

(based on 174 Birlasoft interviews)
Job Portal
Campus Placement
Referral
Company Website
Recruitment Consultant
Walkin
51%
10%
8%
5%
3%
2%
21% candidates got the interview through other sources.
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What Technology at Birlasoft are saying

Technology salary at Birlasoft

reported by 2 employees with 8 years exp.
₹15.2 L/yr - ₹19.4 L/yr
7% more than the average Technology Salary in India
View more details

What Birlasoft employees are saying about work life

based on 2.7k employees
74%
85%
72%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Birlasoft Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Team Outings +6 more
View more benefits

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Birlasoft Pune Office Location

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Pune Office
Birla Medi Soft - Laboratory Information System Software Provider, 111, Gulmohar Centre Point,, Pune -Nagar RD,Viman nagar Pune
Maharashtra 411014

IT Platform Support

3-6 Yrs

Pune

21d ago·via naukri.com
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