Team Lead/Specialist

Hi,

Greetings from ReSource Pro!!!

Thank you for exploring a career at ReSource Pro.

We are looking for Team Leaders, Specialists, Senior analyst and Acting team leads who have experience in team handling and have worked in purely BPO, KPO, or international campaigns with a minimum of 5-9 years of experience and 1-2 years as Team Leaders for Backend operation/Non voice process on papers.

REACHING OUT TO CANDIDATES WHO ARE IN BENGALURU !!!

If you're interested in learning more, please refer to the Job description below in this mail.

ReSource Pro Operational Solutions Private Limited, Bangalore

ReSource Pro Global Achievements:

• ISG Provider Lens Insurance BPO Services and Platform Solutions 2020
• ReSource Pro is placed as High in Product Challenger.
• EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021
• ReSource Pro is identified as a strong Market Impact in the list of Major Contenders

Job Description - OPEX, Specialist, India

I. Basic Information

Job Title : OPEX Specialist

• Report to : AM - Service Delivery
• Location : Bangalore, India

II. Purpose of the Position

Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.

. Minimum Qualifications

• Experience: 5+ years at least and 1+ years as a team lead
• Education Background: Bachelor Degree (Major)
• Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Competencies and Behaviors:

• Train others
• Builds team relationships
• Communicates effectively
• Demonstrates functional excellence
• Customer centric

Employee Value Proposition:

• Join :Work with the best in class profession and know what they do
• Learn :Learning is a lifelong process and you will have ample opportunities to develop
• Advance : Real time promotions on business needs.
• Earn : Our total reward strategy is much more than the base salary

Please share your profile : suchitha_madula@resourcepro.in

Company address:

2nd, 3rd, 7th, 8th and 9th floor, HUB 4 Building, Karle Town Center - SEZ, Kempapura Main Road, Nagavara, Bengaluru, BANGALORE, Karnataka, India