Inside Sales Executive / Customer support Executive

Inside Sales Executive:

• Convert leads into successful registrations by engaging with customers and providing information about our offerings.
• Follow up with customers who have shown interest, answer their queries, and assist them in completing their registration.
• Maintain accurate and up-to-date records of customer interactions and registrations using CRM systems.
• Ensure timely and effective communication with customers via calls, emails, and chat, addressing their needs and facilitating the registration process.
• Provide regular updates on the progress of leads and registrations, reporting any challenges encountered.
• Utilize Excel, Google Sheets, and Google Docs to track, maintain, and update customer data and progress in an organized manner.
• Work towards achieving individual and team registration targets.
• A minimum of 1-3 years of experience in inside sales, customer service, or a similar customer-facing role.
• Excellent verbal and written communication skills with a customer-centric approach.
• Strong ability to engage customers and guide them through the registration process.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite, with advanced skills in Excel and Google Sheets for data maintenance and reporting.
• Comfortable using Google Docs for documentation and collaborative work.
• Goal-oriented with a focus on meeting registration targets.
• A Bachelors degree or equivalent experience is preferred, but not mandatory.

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Customer Support Executive

Roles and Responsibilities:
1. Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media platforms.
2. Issue Resolution: Identify and resolve customer issues, complaints, or concerns effectively and efficiently.
3. Conference/Publication Information: Provide accurate and detailed information about conferences or publications to customers.
4. Order Processing: Assist customers with order placement, tracking, cancellations, and refunds.
5. Technical Support: Provide basic technical support and troubleshooting assistance to customers.
6. Customer Feedback: Collect and document customer feedback to improve conferences, publications, and overall customer experience.
7. Customer Education: Educate customers about conference features, benefits, and usage to enhance their experience.
8. Escalation Handling: Escalate complex or unresolved issues to appropriate departments or higher management for resolution.
9. Documentation: Maintain detailed records of customer interactions, transactions, and inquiries in the CRM system.
10. Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback post-resolution.
11. Proven experience within a minimum of 1 or 2 years in customer support, client relations, or a related role.
12. Excellent communication and interpersonal skills.
13. Strong problem-solving and decision-making abilities.
14. Empathetic and patient demeanour when dealing with customers.
15. Ability to multitask, prioritize, and manage time effectively.
16. Proficiency in using CRM software and other customer support tools.
17. Knowledge of the products/services offered by the company.
18. Bachelor's degree in any field or equivalent experience (preferred).