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1 Cognizant Technician Job

Hiring For Technical Helpdesk (SNOW/JIRA)

2-7 years

Chennai

10 vacancies

Hiring For Technical Helpdesk (SNOW/JIRA)

Cognizant

posted 2d ago

Job Description

  • 2+ years of experience working in an inbound technical customer support environment
  • Excellent Fluency in English.

  • Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
  • Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
  • Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
  • Should possess excellent customer service skills.
  • Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
  • Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
  • Familiarity with reporting and analysis, especially MS Excel and Tableau.
  • Meticulous attention to detail and a commitment to quality.
  • Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable.
  • Bachelor's degree or higher preferred.
  • Willing to work in 24/7 environment with rotational week offs.



Employment Type: Full Time, Permanent

Read full job description

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What Technician at Cognizant are saying

Technician salary at Cognizant

reported by 7 employees with 1-4 years exp.
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₹1.1 L/yr - ₹8 L/yr
46% more than the average Technician Salary in India
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What Cognizant employees are saying about work life

based on 50.6k employees
66%
87%
70%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cognizant Benefits

Submitted by Company
Shape your career
Invest in yourself
Learn and grow
Keep current
Stay healthy
Give back
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Transport
Soft Skill Training
Job Training +6 more
View more benefits

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Cognizant Mumbai Office Location

View all
Mumbai Office
Cognizant, 12th & 13th Floor, "A" wing, Kensington Building, Hiranandani Business Park, Powai Mumbai
Maharashtra 400076

Hiring For Technical Helpdesk (SNOW/JIRA)

2-7 Yrs

Chennai

2d ago·via naukri.com

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