Data Center Network Scaling Technician

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand.

The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers.

The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively

Key job responsibilities
Infrastructure Delivery (ID) Network Technicians are part of the Infrastructure Operations Team, the backbone of AWS that supports our customers and their rapidly growing businesses by operating world-class data centers. Network Technicians lead projects to deploy, maintain, and expand the physical network infrastructure at AWS data centers. At Amazon, we always aim to exceed the expectations of our customers, and we continuously raise the standards for operational performance in safety, security, availability, productivity, capacity, efficiency, and cost.

As ID Network Technician key responsibilities will include following :

• Monitoring the queue for new requests, changes or projects Plan and implement assigned project as per defined processes and standards
• Estimate project requirements in terms of time, cost and resources
• Follow change management guidelines during the execution of projects work with vendors as needed for the projects and monitor their work collaborate with cross functional teams including network TPM and engineers remain updated about the new technologies, processes and designs follow safety and security standards
• Troubleshoot network or physical component issues as needed during deployment
• Communicate with stakeholders and share regular updates
• TCP/IP networking knowledge
• Broad understanding of infrastructure technologies
• Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
• Experience with cabling infrastructure best practices and methodologies.
• Familiarity with common networking terms.
• Manage work and priorities through ticketing system and workflow
• Collaborate with various stakeholders to remove project obstacles
• Up to 20% travel may be required
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Complete customer requests via trouble ticketing system
• Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware
• Substantial background in large-scale datacenter network implementations and support of physical layer of network infrastructure.
  

BASIC QUALIFICATIONS

1. 7-10 years of experience in delivering network projects
2. Deliver simple, sustainable and repeatable solutions and processes.
3. Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.

PREFERRED QUALIFICATIONS

1. Excellent analytical skills
2. Project management skills, Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus
3. Familiarity with major Internet routing protocols, BGP, OSPF.
4. Ethernet and IP networking knowledge and experience in the application of IP protocols.
5. Experience working in virtualized enterprise-networking environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job details

• IND, MH, Mumbai
• AWS Support Engineer
• Operations, IT, and Support Engineering