Technical Writer

What you get to do in this role:

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily Qualifications

Basic Qualifications:

• Understanding of content development life cycles and processes
• 3+ years work experience (may include internships) in technical communication
• Samples of