Technical Writer

Objectives of this Role :

• Develop comprehensive documentation that meets organizational standards 
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content 
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success 
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications 
• Evaluate current content and develop innovative approaches for improvement 
• Daily and Monthly Responsibilities 
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements 
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation 
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage 
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration 
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Skills and Qualifications :

• Bachelors degree in relevant technical field 
• 4+ years’ industry experience as an effective technical writer 
• Proven ability to quickly learn and understand complex topics 
• Previous experience writing documentation and procedural materials for multiple audiences 
• Superior written and verbal communication skills, with a keen eye for detail 
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content 

Preferred Qualifications :

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization 
• Firm understanding of the systems development life cycle (SDLC) 
• Previous software development experience 
• Certification through the Society for Technical Communicators 
• Experience using XML tools to create documentation