Technical Writer

Major Responsibilities Produce and adhere to documentation plans, and project schedules, and be flexible as required. Develop, write, and revise software documentation; and generate the documentation in various formats, according to defined standards. Such as user guides, installation guides, configuration, and API documentation.

Work closely with SMEs, Support, and Product Management teams to understand how each product works, gather information, and ensure that complete and accurate information is presented to the customer. Ensure that all deliverables pass quality processes and meet the defined quality parameters. Produce developer documentation to describe the usage of APIs/REST APIs and Web Services. Whenever possible, install and use the product being documented and develop Newgen product knowledge. Perform self-reviews to ensure consistent style, correct grammar, and composition of language. Other functional duties, as assigned.

Minimum Requirements or Qualifications- Bachelors / Masters degree in any field. 3 to 10 years of experience in companies producing software documentation. Excellent written and verbal communication skills, strong organizational skills and attention to detail. Proficiency in using primary publications, editing tools, and style guides (like Microsoft Writing Style Guide). Ability to work on projects both independently and collaboratively in a team environment, Ability to grasp new technical concepts and learn tools. Ability to work effectively under pressure to meet tight deadlines. Ability to balance competing tasks in a rapidly changing environment. Skills desired (not mandatory):o Adobe RoboHelp, MS Office, Adobe Acrobato Graphic tools such as SnagIT, Captivate, or Camtasiao Basic knowledge of versioning applications like Tortoise SVN