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2 Juniper Networks Technical Support Engineer Jobs
Technical Support Engineer - Software (Contrail, CSO)
4-8 years
₹ 14 - 26L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer - Software (Contrail, CSO)
Juniper Networks
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
- Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions.
- Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
- Gain in-depth knowledge of the infrastructure and technologies that are present in the customer s network profile; including their network topology, features, configurations, and service history that results in faster resolution.
- Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
- Mentor newly hired support engineers and peers in technical areas of speciality.
This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis.
Primary Skills and experience required :
- Excellent Customer handling and communication (verbal and written) skills
- Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
- Experience in understanding and debugging SDN, SD-WAN environments
- Experience with networking routing protocols like OSPF, BGP, etc.
- Service Providers specific L2/L3 VPN, MPLS, EVPN , VXLAN, IPSec, Hub/Spoke network use cases.
- Good understanding of networking virtualization (Container Networking, OpenStack Networking)
- Sound knowledge of Linux/Unix architectures and debugging.
- Scripting languages like Python, Shell.
- Good knowledge of Data Representation types (XML, JSON, YAML)
Preference to have understanding / Exposure / Expertise in one or more areas:
- Knowledge of Juniper SRX/MX/EX/QFX platforms is a plus.
- Good understanding of Virtualization and containerization (KVM, Docker/LXC, Kubernetes etc)
- Good understanding of OpenStack, Cloud Stack, Ansible etc
Experience:
- Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry.
- Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
- 3+ years extensive SDN, SD-WAN and Virtualization experience.
- Preferred Certifications - JNCIP, CCIP, OpenStack, CKA(Kubernetes).
Employment Type: Full Time, Permanent
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People are getting interviews at Juniper Networks through
People are getting interviews through
(based on 37 Juniper Networks interviews)
Job Portal
Referral
Campus Placement
Recruitment Consultant
Company Website
Walkin
50%
14%
11%
8%
3%
3%
11% candidates got the interview through other sources.
High
Confidence
?
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What Technical Support Engineer at Juniper Networks are saying
Rating based on 2 Technical Support Engineer
reviews
Anonymous · IT Consulting
in Bengaluru/Bangalore
Likes
Good culture
Dislikes
Bleak appraisals Hard promotions
Read 2 reviewsTechnical Support Engineer salary at Juniper Networks
reported by
56
employees
with 2-13
years exp.
₹10.9
L/yr - ₹30
L/yr
298%
more
than the average Technical Support Engineer Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 393 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
View more benefits
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
560103
560103
Technical Support Engineer - Software (Contrail, CSO)
4-8 Yrs
Bangalore / Bengaluru
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