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Ecobillz

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4.1

based on 8 Reviews

1 Ecobillz Technical Support Engineer Job

Technical Support Engineer

Ecobillz

4.1

based on 8 Reviews

1-3 years

Belgaum

1 vacancy

Technical Support Engineer

Ecobillz

posted 6mon ago

Job Role Insights

Fixed timing

Key skills for the job

Computer Science Research Information Technology Hardware Networking IT Support Hospitality

+ 2 more

Job Description

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.

What to expect from the role:

Work experience with different systems, software, and hardware from Hospitality Industry.
Opportunity to work on IT projects.
Exposure to IT and development.
Work in collaboration with a team.
Guided by experts and professionals in the field and learn on the job.

Responsiblities:

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues concerning the severity.

Requirements:

Bachelors degree in Information Technology, Computer Science or equivalent
Proven 1+ working experience in enterprise technical support, IT support or as a technical engineer
In-depth knowledge of the Hospitality business
Strong problem-solving skills
Excellent client-facing skills along with Written and Verbal communication.

Employment Type: Full Time, Permanent

Read full job description