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13 Ecobillz Jobs

Technical Support Engineer

1-3 years

Belgaum

1 vacancy

Technical Support Engineer

Ecobillz

posted 3+ weeks ago

Job Description

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
What to expect from the role:
  • Work experience with different systems, software, and hardware from Hospitality Industry.
  • Opportunity to work on IT projects.
  • Exposure to IT and development.
  • Work in collaboration with a team.
  • Guided by experts and professionals in the field and learn on the job.
Responsiblities:
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues concerning the severity.
Requirements:
  • Bachelors degree in Information Technology, Computer Science or equivalent
  • Proven 1+ working experience in enterprise technical support, IT support or as a technical engineer
  • In-depth knowledge of the Hospitality business
  • Strong problem-solving skills
  • Excellent client-facing skills along with Written and Verbal communication.

Employment Type: Full Time, Permanent

Read full job description

What people at Ecobillz are saying

Technical Support Engineer salary at Ecobillz

reported by 3 employees with 1-2 years exp.
₹1.4 L/yr - ₹2.5 L/yr
64% less than the average Technical Support Engineer Salary in India
View more details

What Ecobillz employees are saying about work life

based on 8 employees
75%
60%
66%
100%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Ecobillz Benefits

Team Outings
Work From Home
Job Training
Free Transport
Child care
Gymnasium +6 more
View more benefits

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