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Technical Support Engineer
Ecobillz
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
What to expect from the role:
- Work experience with different systems, software, and hardware from Hospitality Industry.
- Opportunity to work on IT projects.
- Exposure to IT and development.
- Work in collaboration with a team.
- Guided by experts and professionals in the field and learn on the job.
Responsiblities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues concerning the severity.
Requirements:
- Bachelors degree in Information Technology, Computer Science or equivalent
- Proven 1+ working experience in enterprise technical support, IT support or as a technical engineer
- In-depth knowledge of the Hospitality business
- Strong problem-solving skills
- Excellent client-facing skills along with Written and Verbal communication.
Employment Type: Full Time, Permanent
Read full job description What people at Ecobillz are saying
Rating based on 1 Technical Support Engineer
review
Anonymous · IT Support
in Belgaum
Likes
Good team
Dislikes
Work culture is quite good
Read 1 reviewTechnical Support Engineer salary at Ecobillz
reported by
3
employees
with 1-2
years exp.
₹1.4
L/yr - ₹2.5
L/yr
62%
less
than the average Technical Support Engineer Salary in India
View more details
What Ecobillz employees are saying about work life
based on 8 employees
Strict timing
Monday to Friday
No travel
Day Shift
Ecobillz Benefits
View more benefits
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