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13 Ecobillz Jobs
Technical Support Engineer
Ecobillz
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Work experience with different systems, software, and hardware from Hospitality Industry.
- Opportunity to work on IT projects.
- Exposure to IT and development.
- Work in collaboration with a team.
- Guided by experts and professionals in the field and learn on the job.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues concerning the severity.
- Bachelors degree in Information Technology, Computer Science or equivalent
- Proven 1+ working experience in enterprise technical support, IT support or as a technical engineer
- In-depth knowledge of the Hospitality business
- Strong problem-solving skills
- Excellent client-facing skills along with Written and Verbal communication.
Employment Type: Full Time, Permanent
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Technical Support Engineer salary at Ecobillz
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