Technical Support Engineer

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations

Since 2011, our mission hasnt changed â"” were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward

Were also a mission-driven company

We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers

Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other

Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings.

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment.

The ideal candidate will have the energy and drive to discover and learn new technologies

Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential

This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.

What You'll Do

As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers 24x7 globally.

Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates.

Demonstrate ownership of customers concerns assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.

Communicate effectively with internal and external stakeholders

Collaborate with them to resolve customer escalations quickly.

Work with Product experts/Engineering to fix bugs or enhance product features.

Manage time and work to meet or exceed operational goals.

Learn cutting edge technologies and new product features

Create/Share Knowledge articles and contribute to mentoring/training efforts.

May be scheduled to work on shifts/holidays as per the business requirement.

What Youll Need

3-8 years experience in Product Technical support role supporting Global enterprise customers

Outstanding oral and written communication skills.

Customer focus

Analytical thinking and Logical troubleshooting aptitude.

Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.

Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc

Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

AND Any Of The Below Specialization Domains

SIEM/SOAR:

Hands on experience working on log management tool that offers self-hosted options & leverages kafka and/or containers

Strong Skills in container administration & orchestration

Good understanding of Regex & any query language.

Certifications in SIEM/SOAR platforms would be a plus

Identity Management:

Hands on experience in Windows Servers/Active Directory, MFA.

Experience with Identity Protection and Zero Trust solutions

Excellent knowledge of authentication protocols Kerberos, LDAP, NTLM, SAML

Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis.

Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus.

Cloud Technologies:

Experience working and troubleshooting in a SaaS cloud environment.

Proven experience debugging and troubleshooting customer facing API/REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request.

Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service.

Familiarity with cloud orchestration tools like Docker, Kubernetes, etc

Certification in any common Cloud platforms would be a plus.

Benefits Of Working At CrowdStrike

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certifiedâ„¢ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed

Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action

By embracing the diversity of our people, we achieve our best work and fuel innovation generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

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