Technical Support Engineer (3-8 yrs)

Job Role : IT Technical Support

Experience : 4+ years

Location : Vadodara

Job Description :

- Respond to and resolve employee-reported technical issues via helpdesk in a timely and efficient manner.

- Diagnose and resolve software, hardware, network, and other IT-related problems, escalating issues to higher-level support when necessary.

- Driving the administration, setup, and support of macOS and Windows-based systems.

- Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs).

- Provide users with basic training and guidance on software applications, systems, and equipment.

- Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference.

- Managing, configuring, and troubleshooting primary SaaS tools i.e. Google Workspace, Atlassian, Microsoft O365 and MDM systems (Jamf/Intune)

- Assist with installation, configuration, and setup of computer hardware, software, and peripheral equipment.

- Work closely with other IT teams (network, systems, etc.) to solve complex issues and ensure seamless IT operations.

- Perform onboarding and offboarding of employees as directed by HR.