Desktop Support Engineer - Troubleshooting (1-5 yrs)

Desktop Support Engineer

Job Responsibility

- Assist with troubleshooting and root cause analysis for issues with infrastructure assets, including hardware, software, and network infrastructures.

- Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems.

- Research hardware, software, and infrastructure technologies. Assess business needs and develop solutions to ensure technology meets business needs.

- Develop and manage effective and workable frameworks for managing and improving IT support in the organization. Develop and mature escalation processes and procedures to ensure seamless support for IT customers.

- Handle daily technical support activities on desktop support, data network and server management.

- Setup desktop computers and peripherals and test network connections.

- Install and test desktop software applications and internet browsers.

- Test computers to ensure proper functioning of computer systems.

- Extend computer support for systems- software and hardware.

- Interact with staff on desktop problems and their resolution.

- Network and connect computers within organization to better communication.

- Order or buy computer systems and liaise with the purchase and supplies department

Job requirements

- A minimum of 1 - 3 years support services experience in IT Help Desktop Support operations troubleshooting PC, peripheral, and network issues.

- Knowledge of network security practices and anti-virus programs

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

- Hands-on experience with Windows/Linux/Mac OS environments

- Working knowledge of office automation products and computer peripherals, like printers and scanners

Interested candidate may call on +91 99531 38435 for quick response