Technical Support Engineer

Role & responsibilities

* TSE will be responsible for voice support to our international clients in US,
Canada and UK.
* TSEs should have the ability to handle multiple chats simultaneously.
* Responsible to provide timely and effective resolutions to our clients on basic to complex
technical support queries via chat and calls
* Responsible for responding to customers in an efficient and professional manner
* Handles and resolves technical queries; identifies and escalates accordingly
* Meets expectations regarding productivity as defined by the process or manager
* Escalates necessary cases to the right level within the defined LOB (Line Of Business)
* Ensures compliance with all company and departmental policies, procedures, and Guidelines
* May be required to perform other tasks as requested, assigned, or directed
* Focus to achieve 100% customer satisfaction and fully responsible to delight customers with
satisfactory service levels