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3.5

based on 197 Reviews

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4 Betsol Technical Support Engineer Jobs

Technical Support Engineer

1-3 years

₹ 3.2 - 4.9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

Betsol

posted 14d ago

Job Description

Years of Experience:

1 - 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.

Freshers can also apply.

Mandatory Skills:
Excellent communication skills in English (both spoken and written)
Basic to advanced knowledge of computers (software)
Working knowledge of internet and networking
Typing speed - minimum 35 wpm with 100% accuracy
Attention to detail is a must along with accuracy in the chats
Ability to follow instructions as directed
Willingness to work in 24 x 7 work environment

Desired Skills:
Self-motivated with excellent interpersonal skills
Innovative and self-starter
Ability to work with minimum supervision
Detail and analytical orientation
Problem solving and conflict resolution skills
Demonstrated ability to work in a fast paced environment
Ability to respond to common inquiries or complaints from customers
Must be well organized and driven to meet deadlines

Job Description:
TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.
TSEs should have the ability to handle multiple chats simultaneously.
Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
Responsible for responding to customers in an efficient and professional manner
Handles and resolves technical queries; identifies and escalates accordingly
Meets expectations regarding productivity as defined by the process or manager
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and Guidelines
May be required to perform other tasks as requested, assigned, or directed
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
Flexibility to work extended hours with minimal notice during high volumes
Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)


Employment Type: Full Time, Permanent

Read full job description

Betsol Interview Questions & Tips

Prepare for Betsol Technical Support Engineer roles with real interview advice

People are getting interviews at Betsol through

(based on 24 Betsol interviews)
Campus Placement
Job Portal
Referral
Company Website
Recruitment Consultant
29%
29%
13%
8%
8%
13% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Technical Support Engineer at Betsol are saying

3.9
 Rating based on 31 Technical Support Engineer reviews

Likes

Company’s culture is good and the environment is good!

Dislikes

Lack of noticing Employees and their Benefits , Not providing any leaves even if you had any leaves pending , Always thinks Humans are Robots! If it’s raining or employees are sick you still need to work in office! No importance given for Employees

Read 31 reviews

Technical Support Engineer salary at Betsol

reported by 165 employees
₹2.5 L/yr - ₹5.5 L/yr
13% less than the average Technical Support Engineer Salary in India
View more details

What Betsol employees are saying about work life

based on 197 employees
68%
79%
82%
51%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Betsol Benefits

Work From Home
Health Insurance
Team Outings
Job Training
Soft Skill Training
Education Assistance +6 more
View more benefits

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