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2 Aeries Technology Technical Support Engineer Jobs
Technical Support Engineer
Aeries Technology
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You will learn new technologies, including the Quickbase platform and support tools
-You will help customers achieve success using the Quickbase Platform via phone and email
-You will provide functional troubleshooting, explain features, and guide customers on best practices via phone and email
-You will provide creative solutions with a sense of urgency, to help customers with diverse needs and situations innovate and be more productive with Quickbase
-You will help build resources to ensure the continued success of the team and customers
-You will work to help elevate the customer s voice through the company
Ideally, you will have:
- Basic knowledge in Networking, advanced in operating systems (Windows/MacOS)
- Strong speaking and writing English skills
- Basic knowledge in JavaScript, HTML, CSS - understanding the syntax and the code structure
- Ability to read/understand log files, and good overall technical expertise
- Advanced database experience or knowledge is considered an advantage
-A commitment to personal growth and a desire to learn, being engaged in your work, asking questions, researching answers, and contributing to the team
-Detail-oriented mentality, with the ability to research issues, and document customer issues and resolutions
-Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via email, phone, screen-sharing sessions and occasionally in-person
-Ability to manage multiple priorities and to triage customer issues in a fast-paced environment
-Experience in customer service, IT support or technical support
-The desire to WOW and deliver solutions for customers, work hard, and have fun doing it
Note: This role requires rotational overnight and weekend on-call shifts
Employment Type: Full Time, Permanent
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People are getting interviews at Aeries Technology through
People are getting interviews through
(based on 21 Aeries Technology interviews)
Job Portal
Referral
Company Website
Walkin
56%
10%
5%
5%
24% candidates got the interview through other sources.
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What Technical Support Engineer at Aeries Technology are saying
Technical Support Engineer salary at Aeries Technology
reported by
6
employees
with 4-8
years exp.
₹7
L/yr - ₹9
L/yr
50%
more
than the average Technical Support Engineer Salary in India
View more details
What Aeries Technology employees are saying about work life
based on 301 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Aeries Technology Benefits
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Aeries Technology Bangalore / Bengaluru Office Locations
Bangalore / Bengaluru, Karnataka Office
Prestige Technostar, Building B2, 7th floor, Graphite India Main Road, Doddanakundi Industrial Area
Bangalore / Bengaluru, Karnataka
560048
560048
Bangalore / Bengaluru, Karnataka Office
3rd floor, The Oak Building, Kalyani Platina,KR Puram, Hobli, Kundalahalli
Bangalore / Bengaluru, Karnataka
560066
560066
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