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5 Juniper Networks Technical Support Engineer 4 Jobs

Technical Support Engineer 4 - Routing

8-11 years

₹ 28.5 - 48L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer 4 - Routing

Juniper Networks

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description:
Position: Technical Support Engineer 4- Routing

Business Unit: Juniper TAC -Customer Focused Technical Support
Location: Bangalore

Juniper Networks "Customer Focused Technical Support" (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer s network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer s network and its complexity.

The responsibilities includes,

  • Lead and drive troubleshooting on Customer reported issues.
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
  • Keep the other support teams trained on the designated CFTS customer network, practices followed.
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialty.
  • Products to be supported - Juniper Routing platforms (PTX, MX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

  • Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of -

  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Prefer to have understanding / Exposure / Expertise in one or more areas :

  • Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting

Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 5 years experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

  • 4+ years extensive JUNOS experience OR minimum 4+ years experience in Troubleshooting Datacentre networks, Enterprise core networks.
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS / JNCIP / JNCIE / CCNA / CCNP / CCIE and other equivalent.

Employment Type: Full Time, Permanent

Read full job description

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What Technical Support Engineer 4 at Juniper Networks are saying

Technical Support Engineer 4 salary at Juniper Networks

reported by 14 employees with 8-11 years exp.
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₹26.8 L/yr - ₹48 L/yr
617% more than the average Technical Support Engineer 4 Salary in India
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What Juniper Networks employees are saying about work life

based on 413 employees
86%
95%
80%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
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Juniper Networks Benefits

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Finances and retirement
Work-life balance
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Work From Home
Gymnasium
Health Insurance
Cafeteria
Job Training
Team Outings +6 more
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Juniper Networks Mumbai Office Location

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Mumbai Office
Juniper, Unit N0 103, 1st Floor, Platina, Plot No C-59, G Block, Bandra Kurla Complex, Bandra East Mumbai
400051

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