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Technical Support Analyst
Perforce Software
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with end users on technical problems through emails and phone calls.
- Work Tier 1 cases on nominated Perforce products, progressing to Tier 2 in time
- Research Knowledge Base articles, bug reports and product documentation to drive resolution of those problems, which include Perforce product issues, usage and its use and best practices
- Create and set up test environments to troubleshoot and replicate reported issues
- Maintain a positive attitude - Support engineers are required to be respectful, fair, gracious and knowledgeable
- Collaborate with Perforce colleagues in the global team
- Requirements:
- BA/BS degree or equivalent practical experience
- Minimum of 1-3 years of experience supporting enterprise application software or systems administration support experience
- Ability to work with minimal direction, pick up new concepts and technologies quickly
- Minimum of 1-3 years of experience troubleshooting on Windows and Linux platforms
- Familiarity with Software Development Lifecycle tools and processes
- Experience with Salesforce and Jira is desirable
- Understanding of networks and networking protocols
- Experience with virtualization and containerization is desirable
- Understanding DevOps and automation concepts is desirable
- Fast and creative thinker, quick on their feet to respond quickly to complex problems
- Good communication skills and strong customer service orientation.
- The role is based in the Perforce office in central Pune (hybrid approach - 3 days a week)
- Experience working with a geographically dispersed virtual team. Working hours are to be defined based on business requirements, no travel is required
Employment Type: Full Time, Permanent
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