Technical Support Analyst

As per Technical Support Analyst role

• Assist intermediate and associate level colleagues in the delivery of assigned work.
• Provide technical and subject matter guidance.
• Shape and define work priorities and stakeholder deliverables. Be a key contributor to the successful delivery of identified tasks.
• Act as day-to-day point of contact for clients/vendors/partners and as a escalation point for team members, managers and external stakeholders/ partners( as applicable).
• Mentor and train associate and intermediate colleagues as assigned. Act as a good example for colleagues to emulate.
• Assist business development team with pre-sales activities and RFPs.
• Stay up-to-date on industry and job-related trends and best practices to maintain alignment with product vision
• Other duties as assigned.