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SolarEdge Technologies

Compare

3.1

based on 9 Reviews

1 SolarEdge Technologies Technical Specialist Job

Technical Specialist (Voice Support)

Solaredge

3.1

based on 9 Reviews

1-3 years

₹ 5 - 5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Technical Specialist (Voice Support)

SolarEdge Technologies

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Database Management Air Ticketing CCTV Monitoring Troubleshooting Voice Support

+ 2 more

Job Description

Answer inbound calls, chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information in the call tracking system
Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up of products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available.
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
Manage the monitoring database of customer installations.
Document all activity in the ticketing system and other database software platforms.
Create layouts on the monitoring site at the customer s request.
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
General understanding of Microsoft Office products and utilize them efficiently.
1-3 years of experience in professional customer service and technical helpline or remote support.
Good Communication with International Voice Support , preferably voice support experience with the North American region.
Educational Qualification: Any Bachelors Degree.
Basic understanding of IP network technology.
Experience with solar electric products. Exceptional listening and questioning skills.
Outstanding written and verbal communication skills in English.
Ability to multitask in a very fast-paced environment.
Experience working for an international organization is preferred.
Ability to work in a continuous shift model.
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
Need Excellent English Communication.