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3.2

based on 27 Reviews

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1 Pure Storage Technical Service Engineer Job

Technical Services Engineer, FlashBlade

3-6 years

Bangalore / Bengaluru

1 vacancy

Technical Services Engineer, FlashBlade

Pure Storage

posted 3mon ago

Job Description

  • Proactively seek to understand customer expectations
  • Answer and resolve support cases across all severity levels
  • Own and track customer issues using our ticket tracking system
  • Own all customer facing communications, ensuring the message is concise and professional
  • Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
  • Develops junior support engineers through training, and coaching
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally, and represent the company externally
  • Leads large multi participant customer calls, including hot escalations
  • Normally receives little instruction on day-to-day work, general instructions on new assignments
WHAT you'll NEED TO BRING TO THIS ROLE...
  • Minimum 5 years of experience in customer-facing, technical support work
  • Subject Matter Expert in one or more technologies
  • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
  • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
  • Experience in supporting both hardware, and software products
  • Ability to triage issues, and escalate them to appropriate engineering groups as necessary
  • Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
  • Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
  • Demonstration of subject matter expertise in one or more of the following: NFS, S3, SMB, LDAP, IPv6
  • Must be willing and able to work in an open office, team environment.
  • You will be based in Bangalore, Karnataka. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pures Hybrid Work Policy, there will be variations over periods of time, depending on business need.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Pure Storage through

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40%
20%
40% candidates got the interview through other sources.
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What Technical Service Engineer at Pure Storage are saying

Technical Service Engineer salary at Pure Storage

reported by 2 employees with 3-5 years exp.
₹24.3 L/yr - ₹31.1 L/yr
312% more than the average Technical Service Engineer Salary in India
View more details

What Pure Storage employees are saying about work life

based on 28 employees
72%
89%
47%
75%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Pure Storage Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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Pure Storage Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
3rd Floor, Pure Storage India Pvt Ltd, 1 Sobha, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001 Bangalore / Bengaluru, Karnataka
560001

Technical Services Engineer, FlashBlade

3-6 Yrs

Bangalore / Bengaluru

3mon ago·via naukri.com

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