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Technical Services Engineer, FlashBlade
Pure Storage
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proactively seek to understand customer expectations
- Answer and resolve support cases across all severity levels
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications, ensuring the message is concise and professional
- Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Develops junior support engineers through training, and coaching
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, and represent the company externally
- Leads large multi participant customer calls, including hot escalations
- Normally receives little instruction on day-to-day work, general instructions on new assignments
WHAT you'll NEED TO BRING TO THIS ROLE...
- Minimum 5 years of experience in customer-facing, technical support work
- Subject Matter Expert in one or more technologies
- Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
- Experience in supporting both hardware, and software products
- Ability to triage issues, and escalate them to appropriate engineering groups as necessary
- Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
- Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
- Demonstration of subject matter expertise in one or more of the following: NFS, S3, SMB, LDAP, IPv6
- Must be willing and able to work in an open office, team environment.
- You will be based in Bangalore, Karnataka. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pures Hybrid Work Policy, there will be variations over periods of time, depending on business need.
Employment Type: Full Time, Permanent
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What people at Pure Storage are saying
Technical Service Engineer salary at Pure Storage
reported by
2
employees
with 3-5
years exp.
₹24.3
L/yr - ₹31.1
L/yr
312%
more
than the average Technical Service Engineer Salary in India
View more details
What Pure Storage employees are saying about work life
based on 28 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pure Storage Benefits
View more benefits
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