Technical Manager

• Must be a hands-on Technical Leader, in terms of
• Knowing the technical stack, Databases, API endpoints, Request-Responds payloads, Monitoring and Logging stacks.
• Should be able run quick queries on the db to do health check of the system
• Should be able check Dynatrace, ELK logs etc to stack trace and check where the issues are occurring
• Identify patterns, involve the respective Development team and troubleshoot issues on incident Bridges
• Analyze and troubleshoot issues across various tech stacks, ensuring prompt resolution.
• Drive incident analysis and create comprehensive summaries of incidents and outages.
• Maintain effective communication with clients, responding to requests from both offshore and onshore teams.
• Collaborate with leadership to receive guidance and execute tasks efficiently.
• Understand and interpret client needs, providing timely and amiable responses.
• Utilize tools such as Jira, Excel, and others for project management and reporting

Qualifications

Technical Expertise: Extensive experience in Java development and front-end technologies.

Experience: 12-15 years total experience, with 8-10 years in core Java development and experience in continuous release environments.

Telecommunications Background: Prior experience working with telco clients is a plus.

Analytical Skills: Strong problem-solving skills and the ability to analyze complex technical issues.

Communication Skills: Excellent verbal and written communication skills, with a focus on client engagement.

Tools Proficiency: Familiarity with Jira, Excel, and related project management tools.

Adaptability: Ability to thrive in a fast-paced environment and respond quickly to changing priorities.