Servicenow Tech Lead

Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time

Servicenow Technical Lead. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenals core values of Ambition, Innovation, Integrity, and Teamwork.

About Us

Since 1967 Fastenal has grown from a single store to nearly 3,800 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Business Unit Overview

Fastenal India is looking for highly motivated individual who will play a key role as Servicenow Technical Lead in our Team at Bangalore Location. This individual will be involved in the implementation of new modules/customizations of the existing ones in the ServiceNow ecosystem. There may be short term and / or long-term travel requirements to the US.

Responsibilities

The duties and responsibilities of this position include, but are not limited to:

• Strong Technical and Business background in Information technology. Performed such role as ServiceNow Technical Lead, ServiceNow Lead Consultant, Senior Consultant and similar roles.
• Participating in the development of business requirements ensuring a thorough understanding of business needs and processes
• Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
• Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
• Continuously monitor application performance and ServiceNow recommended patches & upgrades
• Assist with product roadmap & business capabilities that align with the application
• Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping
• Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
• Drive continuous improvements of our implementation methodology and service offerings based on business needs
• Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice
• Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features
• Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production

Required Position Qualifications

• Bachelors degree in Computer Science or related preferred
• 5-7 years of relevant experience
• Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc.
• Expertise in Service Catalog and Request Workflow Design and Configuration.
• Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB
• Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS.
• Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications.
• Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
• Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
• Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes

Preferred Position Qualifications

• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• Integration of disparate systems using SOAP and REST APIs
• Configuration experience in following modules on dedicated as well as shared instances
• (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
• High level of expertise in multiple system environments
• Works effectively in a team-oriented, collaborative environment