Opening For Technical Lead / Ahmedabad / Immediate Joining

Position: Team Lead

Location: Ahmedabad

Experience: 5+ years

Qualification: Any Graduate

Timings: General Shifts (6 days working)

Share updated CV on gurvinkaur.sahani@allieddigital.net

Kindly find the Job Description

Managing FMS & AMC support of Laptops, Desktops, Printers, Scanner, Kiosk & Token machines for Head Office, Zonal Office, Branch Office & Stores locations with team members across Gujarat.

• Provide leadership in team management & technical problem management and the resolution of all issues, working closely with end users and support staff. Ability to identify, understand and give priority to urgent issues. Keeping track of critical or major incidents and sharing RCA with customers.
• Proficient at managing & leading teams for running successful process operations & experience of developing procedures and service standards for business excellence.
• Ensuring that service delivery takes place based on the Service level agreements. To execute & implement IT Projects and ensure its timely closure.
• Ensuring Prompt communication to all users in case of any Major failure or breakdown. Handling Weekly Ops Review meeting with client.
• Conduct weekly review meeting with Vendor, ensuring prompt closure of pending issues at sites.
• To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance & timely escalate non-compliance to Program management.
• Conduct weekly review meeting with team and identify gaps to take corrective action.
• Maintain SLA doc for all the activities performed by the team, collect performance data, analyze and publish.
• To implement the corrective and preventive action for improved CSAT score, Implementation of action plan as per agreed time lines. C1 Vodafone Idea External
• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
• Prepare team report, development strategies and other documents for team management. Ensuring that all the resources are available for the project.
• Resolved customer escalation & Ensuring that staff are motivated and measured in line with company targets and performance standard. Providing direction, guidance, and oversight to project team members