Technical Delivery Lead

Hosted within the DDL org structure within the S&C Domains.
The TDL is responsible to lead technical delivery in the BL deployment and upgrade projects as described in the TSD and SOW and agreed on PTA. Responsible for technical delivery risk management.
TDL Oversee and ensure the successful completion of domain technical deliverables in a project, owning the technical strategy, cost, quality, and schedule, working in close collaboration with project PM in Market Services organization.
Responsible for tracking progress and adjusting as needed to keep the domain technical deliverables on track and within the domain specific ASBL handed over cost budget.
Ensure quality is always matching the accepted standard levels as per Customer requirement.
Accountable to assemble domain Central Delivery Services (CDS) and Central Delivery Care (CDC) teams and manage resources to ensure efficient utilization.
Responsible for resource demand creation and time registration approval in MyERM, for S&C Domains resources.



 Skills and experience 

Senior leader with 10+ years of experience in project management, services/care delivery

Strong leadership, influencing, and facilitation skills. Highly organized with strong focus on driving results

Sound technologies and business understanding at CNS business units level.

Knowledgeable of Core Networks and Business Applications technologies, Nokia portfolio, and business environment.

Proven track record in delivering strong financial results in key Core Networks and/or Applications projects.

 Key responsibilities 

Leads central and local technical delivery of own scope, in coordination with PM and when applicable with E2E TPM.

Acts as primary technical interface and first escalation point within the project for relevant Domain Product and Delivery issues.

Has full responsibility on Domain technical delivery strategy, ensures delivery in line with committed Domain scope, timelines, key (revenue) milestones, technical delivery costs vs ASBL and quality.

Follows and implements AIM methodology/EXECUTE process.

Contributes/pushes for acceptance certification for all milestones as defined in the SOW / payment plan.

Responsible for the adoption of DevOps blueprints that are available for the product(s) being implemented.

Supports Care Handover and project closure with the PM and liaises with the Care contact pre and post project completion.

Promotes the use of best practices and reusables for the project.

Accountable for E2E SW Upgrade Service (SUS) deliverable for respective Domain.

Align and support DDL on delivery sign-off, PTA hand over and, acknowledge S&C Domain delivery plan, scope, cost, solution, resources, risks & acceptance.

Track the ASBL at all times & follow NCC process where applicable and provide the cost category details on both EAC, transformation and NCC.

Approve time booking in MyERM and ensure cost adherence to ASBL.

Ensures that resources adhere to quality standards during deployment.

Responsible for Delivery Project Performance management reports and KPIs, for respective Domain.

Attend Monthly Project business review and responsible to present the Domain project deliverables and changes.

 Parameters for success (KPIs): 

Domain deliverables in alignment with agreed scope, timeline/milestones and quality.

Adherence and improvement to project costs (cost control ASBL vs current estimate).

Adoption of DevOps, where blueprints exist for the product being deployed.

Availability (storage) of project technical deliverables.

Minimizing critical programs issues/escalations to S&C leadership.

Customer satisfaction and Project satisfaction survey.

Demand planning accuracy and fulfilment for all S&C Domain projects.

Project Milestones achievement, Schedule and Cost adherence KPI.

 Key interfaces 

S&C CDS and CDC, Delivery Success, x-Domain.

S&C Market Services Technical Project Manager, Care Customer Manager, Customer Technical Lead and Customer Architect.