Technical Analyst 4-Support

GlobalCustomer Support - Exadata:

Job Description

We are looking to recruit a Principal Software Engineer to the established Oracle Database Exadata support team. The successful candidate will be located in India. The team s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms. The selected candidates are expected to working partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise

• Works directly with customers
• Participates in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Serves as Situation Manager on highly sensitive Customer issues
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Creation/Review of Knowledge Articles
• Contribute significantly towards the My Oracle Support Database communities
• Analyzes work load, determines best practices and implements changes to improve productivity
• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for

QUALIFICATIONS

- Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

- Greater than 10 years of industry experience

TECHNICALSKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

- Database architecture knowledge and administration

- Experience with clustering technologies from different vendors

- Thorough understanding of the Oracle database features

- Extensive hands on interaction with large Database management systems

- Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.

- Performance Tuning, Parallel query, Query tuning

- Networking

- Partitioning

- Database Security

- Enterprise Manager

- General UNIX/Linux concepts & Administration

- Managing Kernel Parameters, Partitioning and File systems

PERSONAL ATTRIBUTES

• Self driven and result oriented
• Strong Problem solving/analytical skills
• Strong customer support and client relation skills
• Effective communication (verbal & written)
• Focus on relationships (internal & external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Team player
• Customer focusedConfident and decisive
• Enthusiasm
• Flexibility
• Coaching/knowledge transfer Ability
• Ability to write technical Bulletins

Career Level -