Add office photos
All Filters
4 MicroStrategy Technical Account Manager Jobs
Cloud Technical Account Manager
MicroStrategy
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
- Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations
- Develop strong technical understanding of all MicroStrategy products
- Execute programs to ensure that MicroStrategy is fully aware of the customers adoption level, value realization, and overall satisfaction with the technology solution(s)
- Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s)
- Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
- Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
- Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success
Qualifications
- Bachelor s degree, preferably in a technical field (Information Systems or equivalent)
- High level knowledge of enterprise IT organizational, business, and technical environments
- Understanding of enterprise software implementation practices
- Minimum of 3 years of IT customer service experience / strong customer focus
- Minimum of 3 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
- Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
- Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST
- Enthusiastic personality and self-starter with an ability to identify areas for improvement
- Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
- Strong analytical skills, detail-oriented, persistent and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes
- Excellent oral and written English communication skills
- Willingness to travel; travel could be up to 10-25% depending on location of customers
Preferred
- AWS/Azure Cloud technology experience
- MicroStrategy platform usage or administration experience
Employment Type: Full Time, Permanent
Read full job descriptionMicroStrategy Interview Questions & Tips
Prepare for MicroStrategy Technical Account Manager roles with real interview advice
What Technical Account Manager at MicroStrategy are saying
Technical Account Manager salary at MicroStrategy
reported by
1
employee
with 13
years exp.
₹21.6
L/yr - ₹27.6
L/yr
46%
more
than the average Technical Account Manager Salary in India
View more details
What MicroStrategy employees are saying about work life
based on 5 employees
Strict timing
Monday to Friday
No travel
Day Shift
MicroStrategy Benefits
View more benefits
Compare MicroStrategy with
Tableau Software
Compare
Qlik
Compare
SAS
Compare
TIBCO Software
Compare
Informatica
Compare
Alteryx
Compare
Domo
Compare
Udaan
Compare
BigBasket
Compare
Swiggy
Compare
CARS24
Compare
Lenskart
Compare
BlackBuck
Compare
Ola Cabs
Compare
Myntra
Compare
Blinkit
Compare
Ninjacart
Compare
Rivigo
Compare
Meesho
Compare
Paisabazaar.com
Compare
Share an Interview