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Cloud Technical Account Manager
MicroStrategy
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
- Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations
- Develop strong technical understanding of all MicroStrategy products
- Execute programs to ensure that MicroStrategy is fully aware of the customers adoption level, value realization, and overall satisfaction with the technology solution(s)
- Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s)
- Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
- Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
- Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success
Qualifications
- Bachelor s degree, preferably in a technical field (Information Systems or equivalent)
- High level knowledge of enterprise IT organizational, business, and technical environments
- Understanding of enterprise software implementation practices
- Minimum of 3 years of IT customer service experience / strong customer focus
- Minimum of 3 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
- Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
- Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST
- Enthusiastic personality and self-starter with an ability to identify areas for improvement
- Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
- Strong analytical skills, detail-oriented, persistent and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes
- Excellent oral and written English communication skills
- Willingness to travel; travel could be up to 10-25% depending on location of customers
Preferred
- AWS/Azure Cloud technology experience
- MicroStrategy platform usage or administration experience
Employment Type: Full Time, Permanent
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What people at MicroStrategy are saying
Technical Account Manager salary at MicroStrategy
reported by
1
employee
with 13
years exp.
₹21.6
L/yr - ₹27.6
L/yr
46%
more
than the average Technical Account Manager Salary in India
View more details
What MicroStrategy employees are saying about work life
based on 5 employees
Strict timing
Monday to Friday
No travel
Day Shift
MicroStrategy Benefits
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