Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

MicroStrategy

Compare

2.0

based on 5 Reviews

41 MicroStrategy Jobs

Cloud Technical Account Manager

MICROSTRATEGY

2.0

based on 5 Reviews

6-10 years

Nagpur

1 vacancy

Cloud Technical Account Manager

MicroStrategy

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Tamil Consulting Product Management Key Account Management Microstrategy

+ 2 more

Job Description

Role

The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of MicroStrategys long term relationship with its customers. The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM s will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities.

Responsibilities

Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations
Develop strong technical understanding of all MicroStrategy products
Execute programs to ensure that MicroStrategy is fully aware of the customers adoption level, value realization, and overall satisfaction with the technology solution(s)
Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s)
Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success

Qualifications

Bachelor s degree, preferably in a technical field (Information Systems or equivalent)
High level knowledge of enterprise IT organizational, business, and technical environments
Understanding of enterprise software implementation practices
Minimum of 3 years of IT customer service experience / strong customer focus
Minimum of 3 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
Able to support MicroStrategy customers during European hours.
Willing to work from our Nagpur office.
Enthusiastic personality and self-starter with an ability to identify areas for improvement
Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Strong analytical skills, detail-oriented, persistent and not afraid to ask questions. Able to analyze, implement and improve complex systems/processes
Excellent oral and written English communication skills
Willingness to travel; travel could be up to 10-25% depending on location of customers