TechMatrix Consulting - Salesforce Technical Architect - Sales & Service Cloud (10-12 yrs)

Roles and Responsibilities :

- Independently own pre-sales activities, including POCs, demo delivery, and presentations.

- Identify customer needs and pain points, developing solutions based on an analysis of business goals and objectives.

- Collaborate with customers and internal technical teams to create customized solutions.

- Lead the adoption of best practices around solution architecture, product design, quality, safety, integration, and performance.

- Provide pre-sales support to the sales team during RFI/RFP stages, including drafting responses and developing ROI-maximizing solutions.

- Work with the delivery team to create detailed solution design schedules and resource plans for implementation, including code reviews.

- Actively participate in the end-to-end delivery operations cycle to validate and document the implementation of solutions as per the original architecture and design intent.

- Manage the Salesforce enterprise delivery process and governance to ensure quality and compliance.

Skillset Required :

- 10+ years of experience in implementing and supporting software applications (Salesforce/Java/Any CRM) with at least 2 years in an Architect or Technical Analyst role.

- Strong knowledge of Salesforce standard products, including Sales Cloud, Service Cloud, etc.

- Experience in cloud implementation.

- Proficiency in solutioning, architecture, presales, consulting, and customer management.

- Excellent communication skills, with experience in customer management and interactions with senior management.

- Extensive experience in Salesforce architecture and implementation, with a solid understanding of Salesforce products and services.

- Proven ability to conduct effective pre-sales activities and deliver compelling presentations.

- Strong analytical skills to understand customer requirements and design appropriate solutions.

- Knowledge of cloud technologies and implementation strategies.

- Excellent communication and interpersonal skills, capable of managing customer relationships and engaging with senior stakeholders.

- Experience with project management methodologies and tools.

- Familiarity with coding and technical aspects of Salesforce, including Apex and APIs, is a plus.

- Strong leadership and mentoring abilities to guide team members and stakeholders.

- Have the background to provide leadership in the practice and demonstrate effectiveness in consulting and client management.

- Background in solving large and complex customer issues successfully by collaborating with senior leaders (customer and internal stakeholders)